MySurvey is gone, but it was not simply shut down. Its owner, Lightspeed, retired the MySurvey name and sent its visitors to LifePoints, another survey panel it runs. MySurvey.com’s home page last showed a sign-up form on March 13, 2019. By March 19 it was sending visitors to LifePoints. Today the old address doesn’t load.
LifePoints comes from the same company, so it’s the real replacement and not a copycat. It’s a different program, though, with its own points and its own rules.
This page used to review MySurvey as a site you could join. You can’t, so it now answers what people still ask: what happened, what is known about old accounts and points and what to use now. Short on time? LifePoints is the panel that replaced MySurvey. If you’d rather try something new, Testerup, Freecash and Bigcash pay cash for games and offers.
MySurvey then, LifePoints now
| What | MySurvey, before 2019 | LifePoints, today |
|---|---|---|
| Run by | Lightspeed, a Kantar company then owned by WPP | Lightspeed, a Kantar Group company |
| Who could join | US site: residents 16 and older. MySurvey ran other country sites too | Ages 14 and up, in 45 countries |
| You earned | Points for surveys, diaries and product tests | Points called LifePoints, mostly for surveys |
| Rewards | PayPal, Amazon e-certificates, gift cards and products | E-gift cards, PayPal credit or a charity donation |
| Redeeming started at | 1,000 points, in its 2015 rules | Enough points for the cheapest reward. No number is published |
| Points were lost if | You left, or ignored five invitations in a row and then a follow-up email | You go 30 days after joining, or any 90 days, without a survey |
The MySurvey column comes from its own pages as saved by the Internet Archive in 2015 and 2018. The LifePoints column was read on lifepointspanel.com for this update.
Short version: the company is still running and the brand isn’t. Want to know whether your old login still works? Skip to accounts and points.
What happened to MySurvey
Nothing dramatic. MySurvey’s parent launched LifePoints as a mobile app in 2017, and by March 2019 it had pointed MySurvey at it.
| When | What happened |
|---|---|
| 1946 | The research company behind MySurvey starts out as National Family Opinion |
| 2001 | MySurvey.com launches so members can give their opinions online |
| June 2017 | Lightspeed launches LifePoints in the US as a mobile survey app |
| May 2018 | Lightspeed’s privacy policy lists MySurvey, GlobalTestMarket and LifePoints side by side as its panels |
| By January 31, 2019 | A MySurvey sign-up address shows the MySurvey logo turning into the LifePoints logo, then forwards to LifePoints |
| March 13, 2019 | The last saved copy of MySurvey.com that still takes US sign-ups |
| March 19, 2019 | MySurvey.com forwards visitors to LifePoints |
| By June 29, 2020 | The address redirects to a maintenance address, maintenance.tns-global.com |
| As of this update | MySurvey.com does not load. LifePoints is live |
GlobalTestMarket was another Lightspeed consumer panel. A LifePoints help article dated November 1, 2017, when LifePoints was a mobile app, told GlobalTestMarket members to log in to LifePoints with their GlobalTestMarket details. The article was still online in September 2019.
We couldn’t find a press release from Lightspeed or Kantar announcing the MySurvey switch, so the exact day of the switch, and what was done with US accounts, is not publicly documented. The dates above come from copies of the websites saved by the Internet Archive.
Sources: MySurvey’s About page and its home page on March 13, 2019, the forwarding page on January 31, 2019, MySurvey.com’s redirect on March 19, 2019, Lightspeed’s panel privacy policy of May 2018, LifePoints’ help article for GlobalTestMarket members, and Research Live on the 2017 launch.
What happened to MySurvey accounts and points
Here’s what the record shows, and where it stops.
- For GlobalTestMarket, a LifePoints help article from November 2017 said members could log in to the LifePoints app with their GlobalTestMarket details. It predates the 2019 switch, so it does not show how accounts were handled then.
- For MySurvey, we couldn’t find a public page that says what was done with accounts or point balances. If members were told by email, that email isn’t on the public record.
- MySurvey’s points rules, in the copy saved in 2015, let it change or end the program at any time, with notice by email.
- LifePoints’ rules today say an account can be suspended after 90 days without a survey, and that its points are lost when that happens.
Put together, an old MySurvey balance is very unlikely to be waiting for you.
Even if a balance did carry over in 2019, years without a LifePoints survey would have wiped it under LifePoints’ rules.
How to check
- Go to LifePoints and try to sign in with the email you used for MySurvey. Use the password reset if you need to.
- If it doesn’t know your email, the account isn’t there. Joining again is free, and new members get 10 LifePoints.
- For anything else about an old account, use the Report a problem link on the LifePoints sign-in page. The Help Center itself asks you to sign in first.
Is LifePoints the same as MySurvey?
Same owner, different program. LifePoints says it is owned and operated by Lightspeed, a Kantar Group company, and it traces its history to National Family Opinion in 1946. That’s the same history MySurvey gave on its own About page.
What you get today is points for surveys that LifePoints says take 10 to 20 minutes on average. It says it paid members more than $22 million in the last year.
LifePoints
The panel that replaced MySurveyLifePoints is the survey panel that Lightspeed sent MySurvey’s visitors to. You earn points, called LifePoints, for each survey and trade them for e-gift cards or PayPal credit. LifePoints says it is available in 45 countries.
Good to knowLifePoints does not publish what one point is worth on its public pages. Its rules say the value depends on the reward you pick, and that points are lost if you go 90 days without a survey.
See LifePointsTwo more things before you put time in. New members have to take a survey within their first 30 days to keep their points, and LifePoints’ terms let it close an account at any time.
So redeem as soon as you can afford a reward.
How MySurvey worked when it was open
We tested MySurvey in 2017, when it was still signing people up. It was free, and in the US it was open to residents 16 and older.
Survey invitations arrived by email from an address that began with “carol”, which is why people still search for Carol from MySurvey. You earned points for each survey, and sometimes for keeping a diary or testing a product at home.
Points went into a rewards catalog. The choices included PayPal, Amazon e-certificates, gift cards for stores and restaurants, and physical products. MySurvey’s points rules, as last saved by the Internet Archive in 2015, let you redeem once you had 1,000 points. Our own review later gave the minimum as 1,200 points for a $10 reward. We couldn’t find a later official page to settle which applied at the end.
Was MySurvey legit? Yes. It was run by Lightspeed, which belonged to the advertising group WPP at the time, and its site said it rewarded members more than $32 million worldwide in 2014. It could be slow, though. Those rules said points could take anywhere from a few seconds to three months to reach your account.
MoreDo paid surveys really work?
What to use instead of MySurvey
If you liked MySurvey for what it was, plain surveys for points you could turn into PayPal money or gift cards, LifePoints comes from the same company and still works that way. Our list of the best survey sites ranks more panels.
The three below are a different kind of app. They pay cash for playing games and finishing offers, and two of them, Testerup and Freecash, have surveys too. We read each figure on the company’s own site.
Testerup
Testerup pays you to test mobile games and apps and to answer surveys. New members get a $10 sign-up bonus, and it lists 90+ games and surveys to choose from. Every offer shows its reward before you start, and Testerup says some goals pay over $170. Most pay far less, so pick the games you’d play anyway. Its sign-up page says payout requests are approved within hours. Its FAQ says to allow up to 3 business days.
The catch is the wait: tasks run 15 to 20 minutes each, and the $10 welcome bonus is only a head start.
You get paid by PayPal, gift card or bank transfer.
- Get paid to test apps, games, and offers...no experience needed
- Earn up to $100 per task by leveling up in popular games
- Fast PayPal withdrawals once you hit the minimum threshold
Freecash
Freecash pays you for playing games, trying apps, taking surveys and shopping through its offers. Where it runs a sign-up bonus, that bonus is a $10 account credit, added once you verify your email and start your first offer. It says most users earn from a few dollars up to around $50 in a typical month.
Your first withdrawal needs an ID check and a minimum of $5 to $20, depending on your region. After that, PayPal withdrawals start at $5, and Freecash takes 5% of each one. It says PayPal and Venmo payouts usually process the same day.
You get paid by PayPal, Venmo, gift cards or crypto.
- Earn real money by completing surveys, testing apps, and trying game offers
- Cash out within minutes via PayPal, gift cards, crypto, and more
- First withdrawal needs $5 to $20, depending on your region, plus an ID check
Bigcash
Bigcash pays you to play mobile games, finish offers and try new services. Every offer you complete pays coins, and 250 coins equals $1. Bigcash lists more than 3,000 offers, says most take 5 to 10 minutes, and its biggest ones pay up to $170.
You can cash out to PayPal or gift cards from $1. Bigcash’s own guide says PayPal’s charges can shrink a $1 cash out, and its terms let it raise the minimum on an account.
It won’t replace a job. Treat it as pocket money for your downtime, and skip any offer that wants you to spend money to finish it.
- Over 3,000 live offers on the platform now
- Cash out anytime through PayPal or gift cards with no complicated steps
- Get $15 bonus just for signing up and getting started
Which one first? If you still want surveys in the mix, start with Testerup or Freecash. If you’d rather play games on your phone, Bigcash pays you for that.
Our reviews of Testerup, Freecash and Bigcash go deeper on each one.
One more place to look if points feel slow is ReferralWallet. It is free to use, and it surfaces sign-up bonuses that the apps themselves pay once you meet their terms.
Under 18? MySurvey took members from 16. Our list of surveys for teens is the place to start.
MySurvey FAQs
You can do both. LifePoints is the panel that replaced MySurvey, and it is free to join. If you want a cash out figure you can see up front, Bigcash pays out from $1, Freecash needs $5 to $20 for your first withdrawal, and Testerup pays through PayPal. LifePoints does not publish what its points are worth.
No. MySurvey.com’s home page last showed a sign-up form on March 13, 2019. By March 19 it was sending visitors to LifePoints. The old address no longer loads.
It was. MySurvey was a real survey panel run by Lightspeed, with roots going back to 1946. It no longer exists under that name. LifePoints, from the same company, took its place.
There is nothing left to join, so the question now is whether LifePoints or another app is worth it. Expect pocket money from any of them. Freecash’s own pitch is honest about the size of it: not life-changing money, but real.
No. Try signing in at LifePoints with your old MySurvey email and a password reset. If it does not recognize you, there is no LifePoints account under that email.
We could not find a public notice explaining how MySurvey balances were handled. LifePoints’ rules remove points after 90 days without a survey, so even if a balance did carry over in 2019, it would be gone by now unless you kept taking LifePoints surveys.
MySurvey sent its survey invitations and help emails from addresses that began with the name Carol. With MySurvey gone, a new email from Carol at MySurvey is not one to trust.
GlobalTestMarket was another consumer survey panel run by Lightspeed. A LifePoints help article from 2017 told GlobalTestMarket members to log in to LifePoints with their existing details.
